This policy clearly explains what information you provide when registering with velki, how it is stored, and when — if ever — it is shared and with whom.
This Privacy Policy applies to all velki services — both the website and the mobile app. Registered members will be notified in advance of any changes to this policy.
Six core principles that guide how velki handles your data
All data transmitted on velki is encrypted using SSL/TLS protocol. Your password, payment details, and personal identity are never stored in plain form.
End-to-End SecurityVelki only collects information that is genuinely necessary to deliver our services. Asking for or retaining data beyond that is something we simply do not do — it is part of our policy.
Minimal DataVelki never sells your personal information to advertisers or any third party. Your name, phone number, and transaction history all stay strictly with us.
Sale of Data ProhibitedFull details on the cookies used across velki's site are provided here. You can choose which cookies to accept or reject at any time through your browser settings.
User-ControlledAll velki data is stored in secure, internationally compliant data centers. Regular security audits are conducted and multiple layers of protection are in place to prevent unauthorized access.
Audited ServersIf you decide to stop using velki, simply contact support and your personal data will be deleted — everything beyond what we are legally required to retain.
Right to ErasureProtecting your privacy at velki is one of our top priorities. This Privacy Policy explains in detail what information is collected when you use the velki website (velki.run) and mobile app, how it is used, and how it is kept secure.
By starting to use velki's services, you are considered to have read and accepted this Privacy Policy. If you have any questions before registering, please reach out to our support team first.
In plain terms: velki uses your information solely to provide its services. Your personal data is never sold to third parties or used for advertising — that is velki's promise.
This policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall prevail.
Velki collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
At registration: your name, mobile number, date of birth, and email address. During identity verification (KYC): your National ID (NID) or passport details. When making payments: your mobile banking number (bKash/Nagad/Rocket).
Your device type, operating system, and browser version. Your IP address and approximate location. Activity logs within the app or site — including pages visited and time spent. Cookie and session data.
Velki uses collected data strictly for defined purposes. Every reason your information may be used is clearly outlined below.
| Purpose | What Data Is Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, Mobile Number & Email | Contract Performance |
| Payment Processing | Mobile Banking Number | Contract Performance |
| Identity Verification (KYC) | NID / Passport Information | Legal Obligations |
| Fraud Prevention & Security | IP, Device Info & Logs | Legitimate Interest |
| Customer Service | Account & Transaction History | Contract Performance |
| Sending Relevant Offers | Betting Preferences & Activity | Consent |
Velki never uses your information beyond its intended purpose. Should we ever need to use your data for a new purpose in the future, your consent will be sought beforehand.
Velki uses industry-standard technology to protect your data, relying on multiple layers of security rather than any single measure.
Velki's security team regularly audits the system to identify and address potential vulnerabilities. In the event of a security breach, affected users will be notified as quickly as possible.
Use a strong password, do not share your account with anyone, and always log out after using an unfamiliar device. velki will never ask for your password via email or SMS.
Velki believes users should have full control over their own data. You have the following rights regarding your data — and velki respects every one of them.
Contact support to request a summary of the information velki holds on your account.
If any of your information is incorrect, you can request a correction — velki will sort it out promptly.
Upon closing your account, you may request that your personal information be deleted.
Request a download of your data in a machine-readable format.
The right to opt out of your data being used for marketing or analytics purposes.
Temporarily restrict the processing of your data for specific purposes.
To Exercise Any of These Rights support@velki.run-or reach us via live chat. If legal obligations apply (such as financial transaction records), full deletion may not always be possible — in such cases, you will be informed in detail.
Velki does not retain your data longer than necessary. Each type of information has its own defined retention period.
After the applicable retention period, data is securely deleted or anonymized. Requesting account closure triggers an active deletion process.
Velki may update this Privacy Policy as needed. Registered members will be notified by email or in-app notification at least 7 days before any significant changes take effect.
Continuing to use velki after any changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, please close your account and request deletion of your data.
Tip: Please revisit this page from time to time. The date of the latest update is always shown at the top of the page. For any questions about our Privacy Policy, support@velki.runto get in touch.
On most online platforms in Bangladesh, privacy policies are written in English and dense legal language that the average user finds hard to follow. velki takes a different approach: everything here is explained clearly and in plain terms.
Velki believes that if a rule or policy is too embarrassing to explain, it needs to change. That philosophy is the foundation of velki's Privacy Policy — straightforward, honest, and user-friendly.
When you share your mobile number or NID with velki, a natural question comes to mind — is this information safe? The answer is yes, and it is not just a claim: it is backed by technology. SSL encryption, hashed password storage, and OTP verification are not buzzwords here — they are working protections, every single day.
Sharing your bKash or Nagad number can feel sensitive — and understandably so. velki uses this information solely to process payments, nothing else, and it is never shared with anyone outside of our payment processors.
Many platforms quietly sidestep the issue of data deletion. velki recognizes this right explicitly. If you close your account and submit a request, your personal data will be deleted — except for what we are legally required to retain.
If you have any questions about our Privacy Policy or wish to submit a data-related request, please get in touch with us.
Any request to view, correct, or delete your data is welcome. velki is always on your side.
Common Questions on Privacy & Account Management